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Return Policy

Understanding our return process. We want you to be completely satisfied with your purchase.

Last Updated: August 04, 2026 Effective: August 04, 2026
Summary Full Policy FAQ Contact
Return Policy Summary
7-Day Returns
Most items eligible
Original Condition
Items must be unused
Full Refund
Within 7-14 business days
Easy Process
Hassle-free returns
Full Return Policy
1. Overview

At PUSHAK, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 7 days of delivery for a full refund or exchange.

This return policy applies to all products purchased through our platform, unless otherwise specified by the individual vendor. Each vendor may have their own specific return policy, which will be displayed on their store page.

2. Eligibility Criteria

To be eligible for a return, items must meet the following criteria:

  • Timeframe: Return request must be initiated within 7 days of delivery.
  • Condition: Items must be in their original condition, unused, and undamaged.
  • Packaging: Items should be returned in their original packaging with all tags attached.
  • Proof of Purchase: A valid order number or receipt is required.
  • Non-Returnable Items: Certain items cannot be returned (see section 3).
Note: Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.
3. Non-Returnable Items

The following items cannot be returned:

  • Perishable Goods: Food, flowers, newspapers, magazines.
  • Personal Care Items: Cosmetics, skincare, hygiene products.
  • Custom/Personalized Items: Made-to-order or customized products.
  • Digital Products: Software, e-books, digital downloads.
  • Hazardous Materials: Flammable, toxic, or hazardous items.
  • Health & Safety: Face masks, gloves, medical devices.
  • Gift Cards: Prepaid cards, vouchers, gift certificates.
  • Clearance Items: Final sale or clearance items.
Important: Always check the product description for specific return restrictions.
4. Return Process

Follow these steps to return your items:

1
Login
Log in to your account
2
Select Order
Find your order in history
3
Request Return
Submit return request
4
Ship Item
Ship item back to vendor

Detailed Steps:

  1. Log in to your account and go to "My Orders".
  2. Select the order containing the item you wish to return.
  3. Click the "Return Item" button and select the reason for return.
  4. Submit your return request and wait for approval.
  5. Receive return shipping instructions via email.
  6. Package the item securely and ship it to the provided address.
  7. Keep the tracking number for your records.
  8. Refund will be processed within 7-14 business days after receipt.
5. Refund Process
  • Processing Time: Refunds are processed within 7-14 business days of receiving the returned item.
  • Refund Method: Refunds will be issued to the original payment method used.
  • Partial Refunds: Partial refunds may be issued for items returned in damaged condition.
  • Restocking Fee: Some vendors may charge a restocking fee (if specified on product page).
  • Exchange: Exchanges are processed as a return and new order.
6. Return Shipping
Scenario Shipping Cost
Return due to vendor error (wrong item/damaged) Free (prepaid label provided)
Return due to customer preference Customer pays return shipping
Exchange Customer pays return shipping, free shipping for new item
Item not as described Free (prepaid label provided)
Tip: Use a trackable shipping method to ensure your return is received.
7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Report the issue within 48 hours of delivery.
  • Provide photos showing the damage or defect.
  • Request a replacement or full refund.
  • Return shipping will be provided at no cost to you.
  • Replacement items will be shipped priority.
Important: Failure to report damaged items within 48 hours may affect your eligibility for a refund.
8. Vendor-Specific Policies

Please note that individual vendors may have their own return policies. The vendor's specific return policy will be displayed on their store page and product listings. In case of conflict, the vendor's policy shall prevail.

For vendor-specific returns, please contact the vendor directly through our platform or contact our support team for assistance.

9. International Returns

For international orders:

  • Return Window: 30 days from delivery date.
  • Shipping Cost: Customer is responsible for international return shipping.
  • Customs/Duties: Any customs fees or duties are the responsibility of the customer.
  • Processing: International returns may take longer to process.
  • Tracking: International returns must use a trackable shipping method.
10. Frequently Asked Questions

You have 30 days from the date of delivery to initiate a return.

If the return is due to a vendor error or defective item, we provide free return shipping. For customer preference returns, the customer is responsible for return shipping costs.

Refunds are processed within 7-14 business days after we receive your returned item.

Yes, you can exchange items. Process it as a return and place a new order for the replacement item.

Report damaged items within 48 hours of delivery with photos. We will arrange for a replacement or full refund at no cost to you.

Yes, certain items cannot be returned including perishable goods, personal care items, custom products, and digital downloads. See the Non-Returnable Items section for the complete list.
11. Contact Us

If you have any questions or need assistance with a return, please contact us:

Email: info@pushak.in

Phone: +91 7086299453, +91 6000396695

Address: BHARTIYA GRAMIN UDYOG, H.S. Road, Dullabcherra, Ramkrishna Nagar, Sribhumi, Assam, Pin-788736

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